FAQs
What's it made of?
What is Gold Fill?
Many of our products include gold fill components. We choose gold fill because it is a very durable and affordable alternative to solid gold.
Our gold filled pieces are composed of a solid layer of 14K gold, that is bonded to a base metal. Gold filled jewelry is the best alternative to solid gold! Do take care when handling chemicals, hair sprays or perfumes as the ingredients in these item can deteriorate the finish of gold fill sooner. With proper care, you will have bright beautiful jewelry that'll last for ages.Get them wet, they're ideal for everyday life and the perfect holiday accessories! These dainty obsessions are meant to be worn and used.
Do you use real gemstones?
We pride ourselves in sourcing quality gemstones to include in our designs. We make a concerted effort to ensure that everything we sell is properly labeled and authentic. Given that we are using real, natural stones please be aware that some small variance in appearance might occur in the band you receive versus what is photographed on the site.
Are these durable?
Most Definitely
We have a group of dedicated testers who have been wearing and enjoying our ties for over two years now. We are very happy to report that all of our testers have been extremely satisfied by the performance of our products. They're strong, beautiful and made with care.
Of course, on occasion, a band might snap but let's be honest we all have moments where we snap. If this ever happens to one of your Modern Medusa bands and you are not satisfied please let us know so we can do what we can to make it right.
Payment and Shopping
What payment methods are accepted?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. PayPal, Apple Pay, Google Pay and Shop Pay are also accepted.
Do you ship internationally?
Yes, we do offer international shipping to customers around the world. We understand that our customers come from diverse locations, and we are committed to ensuring that everyone has access to our products regardless of their geographical location.
How do I place an order?
Browse Our Website: Start by exploring our website and browsing through our products. You can use the search bar or navigate through different categories to find the items you're interested in purchasing.
Add Items to Your Cart: Once you find a product you want to buy, click on it to view more details. Choose the desired quantity, size, color, or any other relevant options, and click the "Add to Cart" button. The selected item will be added to your shopping cart.
Review Your Cart: After adding items to your cart, you can review the contents by clicking on the shopping cart icon, usually located at the top right corner of the webpage. Here, you can modify quantities, remove items, or add discount codes if you have any.
Proceed to Checkout: When you're ready to complete your purchase, click the "Checkout" button in your shopping cart. You will be directed to the checkout page where you need to provide your shipping address, payment information, and preferred shipping method. If you have an account with us, you can log in to expedite the process. If you don't have an account, you may have the option to check out as a guest or create an account for future purchases.
Enter Shipping Details: Fill out your shipping address accurately to ensure smooth delivery of your order. Double-check the information to avoid any errors in the delivery process.
Select Payment Method: Choose your preferred payment method. We accept various payment options, including credit/debit cards, PayPal, and other secure payment gateways. Enter your payment details securely.
Review and Place Your Order: Before finalizing your purchase, carefully review your order summary, including the items, quantities, shipping address, and total amount. If everything looks correct, click the "Place Order" or "Complete Purchase" button to confirm your order.
Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase, including the order number and estimated delivery date. Keep this email for your records.
Track Your Order: Once your order has been processed and shipped, you'll receive another email with a tracking number and a link to track your package's delivery status. You can use this information to monitor the progress of your shipment until it reaches your doorstep.
Shipping & Returns
Is buying on-line safe?
Yes, buying online is safe. We provide encrypted secure checkout facility to all our customers
Do I have to pay anything to return my items?
If your Modern Medusa bands are damaged or broken the Modern Medusa team will pay for return shipping. In other cases the customer will be responsible for the cost of return shipping.
How do I return an item?
If you would like to return an item please email our team at sales@modernmedusa.com to initiate the return process. Please include your order number so we can locate your order in our system.
Returns are accepted for 30 days after you received your items.
What shipping methods are available?
Standard Shipping: We provide standard shipping services for domestic and international orders. Standard shipping usually takes between 3-7 business days for domestic orders and 7-21 business days for international orders, depending on your location.
Free Shipping: We often have promotions or offers that include free shipping for qualifying orders. Keep an eye out for these deals on our website and social media channels.
Track Your Order: Regardless of the shipping method you choose, we provide order tracking services. You will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.
How long does shipping take?
Domestic Shipping: Orders placed within the United States using standard domestic shipping can take anywhere from 1 to 7 business days. Express shipping options are available to receive your items within 1 to 3 business days.
International Shipping: If you're ordering internationally, shipping times can vary significantly based on the destination country and the chosen shipping method. Standard international shipping usually takes between 7 to 21 business days. However, it's important to note that customs processes in the destination country can sometimes cause delays.